Friday, April 24, 2009

How to Use Mobile UC to Increase Productivity and Reduce Mobile Costs

There are a lot of reasons to adopt a mobile unified communications solution. Sometimes all a company really needs is one good reason. Ross Teague, director of ITEC Intelligent Services, helps a rugby club save wireless costs by bringing in unified communications.
My company, ITEC Intelligent Services, is very focused on matching businesses with a mobile solution that helps them be more competitive. We have already found several ideal candidates among hospitals, schools and hotels for one of our favorite emerging technologies: mobile UC (unified communications). These types of businesses need to lower mobile communications costs through increased productivity and reduced cell plan costs. But one of our customers, a rugby club, is turning out to be an unexpectedly perfect fit.

This rugby club has an interesting challenge to explain because the entity in question is a sports team. However, the pain points are common to businesses around the world. Because the club’s players are recruited from other countries, the club’s long-distance calling charges are astronomical. Also, the nearly 50 stewards (the folks who help fans find their seats) must constantly use their mobile phones to do their jobs. Because of this, they rack up tons of minutes. Stewards start using their mobile phones an hour before a game and they don’t stop again until an hour after it’s finished.

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